Insurance and Frequently Asked Questions
Everything you need to know before your first appointment, and how out-of-network reimbursement works.
What is the intake process like?
Your first appointment is a 60–75 minute session with a Licensed Psychologist, who will gather information about your concerns, history, and goals. You'll receive feedback on a proposed treatment plan along with initial recommendations. Brief questionnaires assessing mood, anxiety, and behavioral symptoms help us understand the full picture, and the format is tailored to the presenting concerns and the client's age.
What forms do I need to complete before my first appointment?
Before your first appointment, you'll complete brief questionnaires and sign consent forms electronically through our secure client portal. Everything can be done from home in a few minutes.
Do you offer teletherapy?
Yes. All of our psychologists offer both teletherapy and in-person options, so you can choose the format that works best for your family.
What happens if I miss my appointment?
We have a 24-hour cancellation policy, and a late fee may be assessed for missed appointments. If something comes up, just let us know as early as you can.
When is my payment due? How do I pay?
Payment is due upon completion of each session, either by direct payment or through the patient portal. We accept all major credit cards, checks, and cash.
Do you take insurance?
Our providers are out-of-network with insurance panels. We made this choice deliberately: it keeps treatment decisions between you and your psychologist, rather than being dictated by a third party. Many clients receive significant out-of-network reimbursement, typically 50–75% of session costs, depending on your plan. We're happy to provide the documentation your insurer requires.
Questions to ask your insurance provider
If you plan to seek out-of-network reimbursement, call the member services number on your insurance card and ask:
- Do I have mental health benefits?
- Does my plan cover out-of-network providers?
- What is the allowable amount for CPT codes 90834, 90847, and 90791?
- What percentage of the allowable amount does my plan reimburse for out-of-network providers?
- Do I need approval from my primary care physician?
- What forms do I need to submit for reimbursement?
- Have I met my annual deductible?
- When does my plan's calendar year begin?
- Is there a limit on sessions per calendar year?
We're happy to walk you through this. Just get in touch.